Shipping Protection

Shipping Insurance Explanation:

At OzBarefoot, we strive to provide you with a seamless shopping experience from purchase to delivery. To enhance your peace of mind, we offer shipping insurance to protect your order throughout its journey.

What is Shipping Insurance?

Shipping insurance is an optional service that safeguards your package against loss, theft, or damage during transit. While we take great care in packaging and working with reputable carriers, unforeseen circumstances can occasionally impact the delivery process. Shipping insurance provides an added layer of protection for your valuable purchase.

How Does Shipping Insurance Work?

  1. Opt-In During Checkout: When completing your purchase, you have the option to add shipping insurance to your order. Simply select the insurance option before finalizing your payment.

  2. Coverage Details: The insurance coverage includes protection against loss, theft, or damage to your package during transit. Please review the terms and conditions of the insurance policy for specific details.

  3. Filing a Claim: In the rare event that your order is affected by loss, theft, or damage, filing a claim is a straightforward process. Contact our customer support team at info@ozbarefoot.com.au within 7 days of receiving your damaged or missing items.

  4. Resolution: Upon successful verification of your claim, we will work promptly to either replace the damaged items or reimburse you for the lost or damaged goods, including shipping costs covered by the insurance.

Important Considerations:

  • Shipping insurance is optional and can be selected in a cart or during the checkout process.
  • Carefully read and understand the terms and conditions of the shipping insurance policy.
  • Claims must be reported within the specified timeframe to be eligible for processing.

By choosing shipping insurance, you are taking an extra step to ensure the safety of your order until it reaches your doorstep. If you have any questions or require assistance, our customer support team is here to help.

Thank you for choosing OzBarefoot