Refund policy

↩️ Return & Exchange Policy

You have 30 days from delivery or collection to request a return or exchange. Strictly no returns or exchanges after 30 days.

📦 Return Shipping

• Australia & New Zealand: Enjoy one free return or size exchange with REDO (Checkout+) when you purchase Checkout+ Coverage at checkout.

• With Checkout+ Coverage: Receive a prepaid return label for an eligible return or size exchange. You can choose an exchange, store credit or refund, subject to our Return Policy and applicable consumer laws.

• Without Checkout+ Coverage: You can still request a return or exchange within 30 days, but you are responsible for the return shipping cost.
  

All returns are subject to the guidelines outlined in our Return Policy.

🚫 Clearance & Non-Returnable Items

• Clearance items: No returns or exchanges.
• Socks and insoles: Non-returnable.

✅ Eligibility

Items must be unused, in original condition and packaging.

Do not tape or write on the shoebox. Place it inside a postal or shopping bag before returning.

💳 Refunds

After inspection, you’ll receive an email notification. Approved refunds are credited to your original payment method within a few days.

🔄 Exchanges

Submit requests via our Returns Portal .

Only one exchange per order is allowed. A second request will receive store credit.

🛠️ Warranty Claims

Warranty Claim Shipping

Customers are responsible for delivering the product to OzBarefoot when making a warranty claim. We recommend using a tracked shipping service, as customers are responsible for the item until it is received by us.

If the warranty claim is approved, OzBarefoot will cover the cost of shipping the repaired or replacement item back to the customer.

💰 Store Credit

Store credit cannot be redeemed for cash under any circumstances.