Refund policy

↩️ Return & Exchange Policy

You have 30 days from delivery or collection to request a return or exchange. Strictly no returns or exchanges after 30 days.

📦 Return Shipping

• Australia: We offer one free return or size exchange.
• New Zealand & International: Customers cover their own return shipping costs and must not use the return portal.

🚫 Clearance & Non-Returnable Items

• Clearance items: No returns or exchanges.
• Socks and insoles: Non-returnable.

✅ Eligibility

Items must be unused, in original condition and packaging.

Do not tape or write on the shoebox. Place it inside a postal or shopping bag before returning.

💳 Refunds

After inspection, you’ll receive an email notification. Approved refunds are credited to your original payment method within a few days.

🔄 Exchanges

Submit requests via our Returns Portal .

Only one exchange per order is allowed. A second request will receive store credit.

🛠️ Warranty Claims

Warranty Claim Shipping

Customers are responsible for delivering the product to OzBarefoot when making a warranty claim. We recommend using a tracked shipping service, as customers are responsible for the item until it is received by us.

If the warranty claim is approved, OzBarefoot will cover the cost of shipping the repaired or replacement item back to the customer.

💰 Store Credit

Store credit cannot be redeemed for cash under any circumstances.