Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you remove the item from the original packaging, you are not eligible to return the item. 

Defective items

If there are defects with a purchased item, we accept returns as the products are covered by manufacturer’s warranty. Items covered by warranty claims will either be refunded OR replaced.
We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Sale items 

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Special orders

Custom orders and special orders cannot be exchanged, returned or refunded.


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at  info@ozbarefoot.com.au.

Cancellation of orders 

If you purchased a product and wish to cancel your order, please let us know as soon as possible. If the order has already shipped, we cannot cancel your order. 
Cancellations on special order items or custom items may not be granted due to their nature.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  info@ozbarefoot.com.au and send your item to:
10/84-88 Pacific Parade, Dee Why 2099 NSW

How to return

To return your product, you should mail your product to: OzBarefoot  10/84-88 Pacific Parade, Dee Why 2099 NSW
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We do not take responsibility for items lost in transit.